Excellence in Digital Banking & Product Development- International Summit

• Personalized Customer Experiences: Utilize AI and data analytics to provide customized banking services and product recommendations

• AI-Enhanced Risk Management: Employ AI for real-time fraud detection and credit assessments, improving risk management

• Operational Efficiency and Automation: Implement AI-driven automation to streamline operations and enhance customer service efficiency

• Addressing threats like deep fakes and voice manipulation in finance that target customers and businesses

• Exploring the roles and responsibilities in distinguishing between genuine and fraudulent transactions

• Assessing the accuracy and future potential of AI in identity verification processes.

• Examining the effectiveness of biometric authentication in rebuilding customer trust and combating fraud challenges

• Explore AI's transformative potential in the payments industry beyond financial crime prevention and customer interaction

• Discuss innovative use cases of AI that could revolutionize the payment landscape

• Evaluate whether AI in payments lives up to its revolutionary promise or if it’s merely hype

• Trying to harness AI for Digital Transformation in Retail Banking

• How we use data & real-time events to create hyper-personalized experiences

• Can we use AI to enhance human interactions

• Building trust in AI and data-driven banking is the challenge

• Exploring how finance companies are addressing data management and AI risk in a rapidly evolving digital landscape

• Examining the challenges related to data privacy and GDPR compliance while leveraging AI to enhance client services.

• Translating technical data results effectively to expedite service delivery

• Utilizing Generation AI (GenAI) to analyse client behaviour and intelligently segment product interests and service

• Addressing methods to mitigate and minimize biases and hallucinations in analytical results

• Evaluating the effectiveness of GPT and GenAI in achieving high productivity and efficiency

• Factors influencing cost and time efficiency in automation

• Strategies and tools supporting automation and AI for improved performance

• Analysing the balance between risks and results in automation initiatives

• Real-world examples of businesses saving time and boosting productivity through automation

• Challenges and opportunities in integrating automation and AI technologies

• The role of workforce training in maximizing the benefits of automation

• Regulatory considerations and their impact on automation implementation

• Understanding the role of conversational AI in enhancing customer interactions across various channels

• Leveraging AI-driven insights to personalize customer service and improve engagement

• Exploring the integration of chatbots and virtual assistants in streamlining customer support

• Evaluating the challenges and opportunities of implementing conversational AI in business strategies

• Understanding market trends, client data and customer needs to drive successful product innovation

• Digital advisory as a turning point in customer care

• Leveraging agile methodologies for faster and more responsive product development cycles

• The role of cross-functional teams in fostering collaboration and creativity during the development process

• Balancing risk and reward: Strategies for testing and validating new banking products in the market

• Switch from the product view to Customer Life Time Value

• What are the opportunities and challenges in traditional banks collaborating with fintech’s for product development?

• How can banks effectively find the right match and integrate fintech solutions into their product portfolios?

• Regulatory descriptions in the Banking and Fintech space

• Staying ahead of the curve and adapting to changing trends in the fintech landscape

Streamlining Banking Operations: Implement digital tools to simplify account management, payments, and lending processes for business customers.

Enhancing Customer Experience: Leverage user-friendly platforms and mobile apps to provide seamless access to financial services and real-time account insights.

Driving Efficiency through Automation: Utilize AI and automation to reduce manual tasks, improve transaction accuracy, and speed up service delivery for business banking clients.

Offering Personalized Solutions: Use data analytics to tailor financial products and advisory services to meet the unique needs of business banking customers.

• Enhancing mobile banking apps for a better user experience

• Innovations in mobile payments and digital wallets

• Addressing security and privacy issues in mobile-first banking

• GenAI wave 

• Pitfalls of the short-term strategies 

• Opportunity for the holistic approach and continuous change

• RBI Case Study: AI Transformation 

• Identify and mitigate risks by designing products that prioritize customer interests and prevent issues like mis-selling or unclear communication.

• Financial and Non-Financial Risk Management

• Incorporating Sustainability in Risk Assessment

• Engaging Customers in Risk Identification

• Comprehensive Risk Assessment: Financial and Non-Financial Dimensions

• Integrating Sustainability Considerations into Risk Management

• Exploring the demand for fast, friction-free online experiences including e-signing, age verification, and account creation

• Addressing vulnerabilities to AI-generated deepfakes and fraud in digital onboarding processes

• Learning from countries using reusable digital IDs created from banking data to meet regulatory and customer demands

• Discussing the impact of new UK regulations on the future identity landscape and implications for businesses

• Strategies to enhance digital onboarding security while maintaining inclusive and efficient customer experiences

• Developing robust AML frameworks tailored to organizational risk profiles

• Leveraging advanced analytics and AI for proactive fraud detection and prevention.

• Enhancing collaboration between financial institutions and regulatory bodies to combat financial crime

• Case studies showcasing successful implementation and outcomes of AML and anti-fraud strategies

Delivering Inclusive Digital Onboarding Experiences: Balancing Efficiency and Fraud Prevention

• Exploring innovations in identity verification to enhance the speed and seamlessness of payment journeys

• Strategies for financial institutions and retailers to streamline payment processes while maintaining compliance and security

• Impact of developments like Confirmation of Payee, the EU Digital Identity Wallet, and PSD3 on the payments landscape

• Leveraging biometric authentication and AI-driven fraud detection to enhance payment security

• The role of blockchain and decentralized finance (DeFi) in transforming identity and payment systems

• Automated Compliance Monitoring

• Risk Mitigation and Analysis

• Streamlined, Reporting and Auditing.

• Improved efficiency in Sanctions Screening

• Advanced Fraud Detection and Prevention

• Navigating Regulatory Compliance in a Digital World

• Emerging Threats and Cybersecurity Strategies

• Identifying personal circumstances that increase vulnerability to APP fraud, investment scams, and money mulling

• Utilizing innovative technologies for more effective detection and monitoring of suspicious behaviors

• Implementing educational initiatives to empower customers with knowledge on recognizing and avoiding financial scams

• Discussing the impact of regulatory changes shifting liability and responsibilities in fraud prevention

• How context complements product development in digital retail banking

• The essence of choice architecture and behavioral design

• Algos that capture client intent, improve financial well-being and boost loyalty

• Use cases and proven business evidence

• Relevance and impact in light of regulatory change, notably  the Retail Investment Strategy in Europe and Consumer Duty in the UK

• Building secure financial products in the age of digital banking.

• Addressing the rise of cyber threats in banking

• Role of biometrics and blockchain in enhancing security

• Identifying key client expectations and how they shape banking product development

• Strategies for enhancing customer experience through personalized banking solutions

• The role of technology in improving service delivery and client engagement

• Gathering and analyzing client feedback to continuously refine banking products

• Examining how fintech innovations are transforming traditional banking products and services

• The role of mobile banking and digital wallets in enhancing customer convenience and accessibility

• Leveraging data analytics and AI to create personalized banking solutions for consumers

• Identifying regulatory challenges and opportunities arising from technological advancements in the banking sector

• The invention of digital money and its impact on traditional banking systems

• Recent trends driving the adoption of digital assets in financial services

• The role of stablecoins, deposit tokens, and central bank digital currencies (CBDCs) in modern banking

• Tokenization of assets and securities: opportunities and challenges for the future

• The importance of prioritizing customer experience in driving long-term business success

• Strategies for gathering and analysing user feedback to inform product development

• Creating a culture of empathy and collaboration to enhance customer engagement

• Leveraging data-driven insights to personalize offerings and improve customer satisfaction

• Transition from traditional banking to digital platforms

• The role of AI and machine learning in enhancing customer experience

• Case studies on successful digital transformation

Revolutionizing Customer Experiences: Leverage AI and machine learning to deliver hyper-personalized financial products and services tailored to individual customer needs and preferences.

Enhancing Real-Time Interactions: Implement advanced analytics and real-time data processing to provide timely insights, predictive recommendations, and proactive customer engagement.

Innovating Through Embedded Finance: Integrate financial services seamlessly into non-financial platforms, enabling personalized financial solutions directly within customers' daily digital activities.

Balancing Personalization and Privacy: Navigate the challenges of data security and compliance while delivering personalized experiences that build trust and customer loyalty.

• Learning from recent bank and fintech enforcement actions, including the consent order with Blue Ridge Bank

• Understanding key compliance areas regulators are focusing on

• Exploring the heightened emphasis on third-party oversight

• Priorities for 2025 and collaborative approaches to enforcement actions

• Implementing AI and machine learning to create personalized banking experiences

• Leveraging data analytics to understand customer behaviors and preference

• Case studies of successful hyper-personalization strategies in digital banking

• Addressing privacy concerns and regulatory considerations in hyper-personalized banking

• Overview of the key provisions and objectives of PSD3 (Payment Services Directive 3)

• Timeline for implementation and expected milestones under PSD3

• Strategies for national payments strategies to align with PSD3 goals

• Impact on financial institutions, consumers, and the broader payments ecosystem

Harnessing Quantum Computing for the Future of Finance: Opportunities and Challenges in Digital Banking

• Understanding the trade-offs between accessibility and security in cloud computing solutions

• Best practices for implementing security measures without sacrificing user experience

• Evaluating different cloud models: public, private, and hybrid approaches to security

• The role of regulatory compliance in shaping cloud security strategies for businesses

• Identifying emerging trends in consumer behaviour and their impact on product development

• Leveraging digital marketing tools to reach and engage target audiences effectively

• Integrating sustainability and social responsibility into banking product offerings and marketing

• The role of data analytics in shaping tailored marketing strategies for diverse customer segments

• Development of sustainable financial products

• Financing renewable energy and sustainable infrastructure

• Role of ESG (Environmental, Social, Governance) metrics in banking

Customer-Centric Product Design: Develop banking products based on deep insights into customer behaviors, preferences, and financial goals.

Flexible and Tailored Solutions: Offer customizable banking products that adapt to the diverse needs of individual and business customers.

Enhancing Accessibility and Inclusivity: Design products that cater to underserved segments, ensuring financial inclusion and equal access to banking services.

Continuous Feedback and Innovation: Utilize customer feedback and market trends to refine and innovate products, ensuring relevance in a dynamic financial landscape.

• Understanding the stages of the product lifecycle and their implications for banking products

• Strategies for effective collaboration across departments to enhance product development

• Utilizing data analytics to inform decisions at each stage of the product lifecycle

• Best practices for managing product retirement and ensuring smooth transitions for clients

• The impact of economic shifts on banking strategies and customer behavior in the MENA region

• Emerging technologies driving innovation in banking products and services

• Navigating the evolving regulatory landscape: Opportunities for compliance and innovation

• The potential for partnerships between traditional banks and fintech to enhance service offerings and drive growth