| Name | Aleksi Khoroshvili |
| Designation | Aleksi Khoroshvili - CEO Silk Bank, Georgia |
| Social Media |
| 11:00 |
Session: Transforming Customer Experience with Conversational AI and Virtual Assistants● Implementing AI chatbots that provide instant customer support and basic financial guidance across all digital channels ● Developing natural language processing capabilities for complex financial queries and transactions ● Creating seamless handoffs between AI assistants and human agents for high-touch interactions ● Measuring and optimizing conversation success rates and customer satisfaction metrics |