| Name | Aleksi Khoroshvili |
| Designation | Aleksi Khoroshvili - CEO Silk Bank, Georgia |
| Social Media |
| 10:00 |
Session: Transforming Customer Experience with Conversational AI and Virtual AssistantsImplementing AI chatbots that provide instant customer support and basic financial guidance across all digital channels Developing natural language processing capabilities for complex financial queries and transactions Creating seamless handoffs between AI assistants and human agents for high-touch interactions Measuring and optimizing conversation success rates and customer satisfaction metrics |