25–27 November 2026
Schedule
The full three-day programme for the Excellence in Digital Banking 7.0 – International Summit, live in Amsterdam and online.
- Holiday Inn Amsterdam – Arena Towers
- All times Central European Time (CET) – Amsterdam
25–27 November 2026
3 days, 51 sessions
All times are Central European Time (CET) – Amsterdam. Sessions take place at the Holiday Inn Amsterdam – Arena Towers, Hoogoorddreef 66a, Building A, 1101 BE Amsterdam, Netherlands.
-
Opening Words from a Chairperson
-
Re-architecting the Bank Around AI
Frans Van Bruggen
Independent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
Moving from AI pilots to enterprise-wide transformation Embedding AI into strategic decision-making at board level Aligning data, talent and technology for AI-driven banking Redefining leadership in an AI-native financial institution
-
Building the Hybrid Banking Model: Merging Digital and Physical Touchpoints
Ronelle Arbib
Chief Operating Officer, Recognise Bank, UK
Transitioning from workflow automation to AI-driven operations Rethinking operational structures and digital workforces Integrating AI agents across banking services Measuring productivity gains and operational transformation
-
How banks can scale AI safely and govern agentic AI
Mitul Vadgama
Advanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK
Scaling AI beyond pilots Agentic AI use cases in banking Governance, controls, and oversight Trust, compliance, and resilience
-
Break Time and Networking Session
-
The Future Operating Model of a Digital Bank
Joris Krijger
AI Governance Officer, ASN Bank, Netherlands
Moving from product-centric to customer-centric structures Aligning technology, business and operations leadership Creating faster decision cycles in complex organizations
-
Ambition to Architecture, what vision really demands
Ashtha Bajaj
Data, Analytics & AI Leader, Bank of Ireland, UK
Ambition creates direction, but architecture determines whether transformation can scale securely, sustainably, and at speed. Vision in banking demands more than innovation, it requires resilient data, technology, governance, and operating models working as one ecosystem. The institutions that win will be those that simplify complexity, build adaptable platforms, and turn strategy into repeatable execution.
-
Unlocking the Business Potential of Generative AI in Banking
Jules Ferdinand Pagna Disso
Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
Advancing beyond basic AI tools toward high-impact business applications Enhancing financial advisory services and operational decision-making with generative AI Ensuring secure and responsible AI adoption across the organization Evaluating performance, efficiency, and long-term return on AI investments
-
Lunch Break
-
Generative AI in Banking: From Experiments to Core Business Value
Jan Sedlařík
Hybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia
Moving beyond chatbots toward strategic applications Integrating generative AI in a supportive role for business operations Scaling AI capabilities safely across business lines Strategic directions for AI implementation aimed at business value generation A focus on AI Platforms
-
Open Sponsor Speaking Slot
-
From AI Hype to Real Control: Safe Legacy Evolution
Ohad Kotler
CEO & Co-Founder, Tweezr
Combining deterministic system intelligence with AI Grounding insights in source code to maintain control Modernizing legacy systems without a disruptive big bang
-
Break Time and Networking Session
-
Digitizing Wholesale Banking: Smarter Client and Service Models
Ellen Van Acker
COO Wholesale Banking Client & Digital Services, ING, Netherlands
Transforming wholesale banking through digital client journeys Improving efficiency with data-driven service models Balancing automation, personalization and relationship banking
-
AI Model Risk in Banking: Governing GenAI and Agentic AI at Scale
Anish Shah
Director - Model Risk, Internal Audit, NatWest, UK
Managing AI risk across credit, fraud, pricing and customer decisions Governing GenAI and AI agents through validation and human oversight Balancing regulatory expectations with faster, responsible AI adoption
-
Panel: Leading the AI-Powered Bank
Aligning technology, business strategy and organizational culture Balancing innovation with operational complexity Lessons from scaling AI across markets and business units What successful AI-driven banks will look like by 2030
-
Closing words, end of the day 1
-
Conference Re-Start
-
Hyper-Personalized Banking Experiences
Romano Ramanti
Vice Director, Zürcher Kantonalbank, Switzerland
Leveraging AI to anticipate customer needs Delivering contextual financial guidance in real time Moving from reactive service to proactive engagement
-
Open Sponsor Speaking Slot
-
Designing Banking Experiences for the Digital Generation
Ed Vinicombe
Director of Product Design, JP Morgan Chase, UK
Designing simple, intuitive, and trusted digital banking experiences Understanding the expectations of mobile-first and digital-native customers Turning product design into a competitive advantage for banks
-
Break Time and Networking Session
-
Eliminating Friction: The Future of Authentication
Haitham Aboulfotoh Rashwan
Head of Digital Banking & Alternative Channels, Emirates NBD, Egypt
Moving beyond passwords toward biometric authentication Designing invisible authentication across channels Balancing convenience and security in digital access
-
New Approach to Design CX: Kuveyt Turk's Neuromarketing Lab
Okan Acar
EVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey
Using EEG and eye-tracking to understand customer responses Measuring subconscious reactions across digital and physical touchpoints Turning emotional engagement into better customer experience
-
The Future of Customer Verification
Shamsh Hoda
AI & Digital Innovation Strategist, Commerzbank, Germany
Moving from one-time verification to continuous identity assurance Integrating behavioral and contextual identity signals Simplifying verification for repeat interactions
-
Lunch Break
-
Who will own Digital Identity?
Sara Ehab Azmi
Head of Change & Project Management, Emirates NBD, Egypt
Positioning banks alongside governments and technology platforms Exploring digital identity wallets and interoperable frameworks Using identity to reshape customer relationships and services
-
Digital Identity as the New Banking Infrastructure
Melvin Pellicano
Head of Digital Transformation and Product Development Department, BNF Bank, Malta
Positioning banks as trusted identity providers Integrating national digital identity frameworks Building cross-border digital identity capabilities
-
Building Trust and Customer Confidence in Digital Banking
Lucy Cafferkey
Head of Media Relations, Starling Bank, UK
Communicating innovation clearly in a fast-changing banking environment Building customer trust through transparency, security, and simplicity
-
Break Time and Networking Session
-
Digital Wallets and Payments: Creating Daily Customer Engagement
Sadık Baş
Executive Vice President, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey
Turning digital wallets into everyday customer touchpoints Driving loyalty through payments, rewards, and personalized digital services Competing in a fast-growing payments and wallet ecosystem
-
Digital Banking for SMEs: From Online Services to Intelligent Business Partners
Olli Anteroinen
Head of SME Digital - Business Banking, Nordea, Finland
Redesigning digital banking around SME needs Using data and AI for proactive financial guidance Helping SMEs save time and grow faster
-
Embedded Banking, Payments and Consumer Lending: The New Growth Engine
Kartik Taneja
Executive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai
Embedding banking services into customer journeys and partner platforms Connecting payments and lending to create seamless experiences Scaling growth models through ecosystems and partnerships
-
Panel Discussion: What is the future of Banking in 2030?
Swagatam Sen
Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
Exploring how banks will compete, collaborate and innovate in the next era of financial services.
-
Closing words, end of the Day 2
-
Opening Words from a Chairperson
-
AI-Ready Banking Architecture: Building the Resilient, Composable Bank of the Future
Claudio Balbo
Senior Director - Head of IT Architecture, Intesa Sanpaolo, Italy
Designing AI-ready banking architecture Modernizing legacy cores without disruption Cloud, APIs, and composable platforms Resilience, security, and DORA compliance
-
Managing Change Risk in an Age of Uncertainty
Edgars Sedovs
Head of Risk, Rietumu Banka, Latvia
Risk in digital transformation Managing AI, cloud, and platform change Operational resilience in fast-moving banking Balancing innovation, control, and trust
-
Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation Banking
Nina Schweighofer
JST Coordinator / Head of Section, European Central Bank, Germany
Understanding how European supervisors assess AI-driven business models, governance and digital transformation Translating regulatory expectations — SSM priorities, DORA and the AI Act — into practical design choices for the intelligent bank Building board-level accountability and meaningful human oversight as AI enters core decision chains Managing the resilience challenge: cloud concentration, third-party AI models and legacy evolution Positioning trust and supervisability as competitive advantages, not constraints, in the platform economy
-
Break Time and Networking Session
-
Open Finance, Digital Wallets and Embedded Banking: The Next Growth Model for Banks
Gaurab Arka Chaudhuri
Director of Group Strategy, Barclays, UK
Open finance beyond open banking Digital wallets as new customer gateways Embedded banking and platform growth Competing in the future financial ecosystem
-
The Reinvention of Mobile Banking Platforms
Igoris Ryklys
Lead of Digital Channels, Swedbank Baltics, Lithuania
Moving from transactional apps to financial life platforms Integrating payments, investments and lifestyle services Designing apps that become daily financial companions Building engagement beyond transactions
-
The Strategic Role of the Bank in a Platform Economy
Swagatam Sen
Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
Competing with technology platforms for customer attention Leveraging trust and financial expertise as differentiators Building partnerships without losing strategic control Defining the future role of banks in digital ecosystems
-
Lunch Break
-
Designing the Bank of the Digital Generation
David Bonavia
Lead Operational Risk Framework Manager, Metro Bank, UK
Understanding evolving expectations of digital-native customers Building intuitive banking experiences for mobile-first users Simplifying financial services through better design Creating long-term relationships with younger customers
-
Sustainable Finance in the Digital Banking Ecosystem
Dominique Tremblay
Head of Enterprise Sustainability, BNY
Embedding sustainability into digital banking strategy and product design Using data and technology to support ESG transparency and reporting Connecting sustainability, innovation, and long-term business value
-
Liquidity in the Digital Era: Real-Time Treasury and Smarter Client Solutions
Cindy Lo
Managing Director, Global Head of Liquidity Solutions, HSBC, UK
How real-time payments are changing liquidity expectations Building smarter treasury solutions for corporate and institutional clients Using data and digital platforms to improve cash visibility and control
-
Break Time and Networking Session
-
The Future of Transaction Banking in a Platform-Based Economy
Ekaterina Kozhevatova
Director, Commerzbank AG, Germany
How transaction banking is evolving through platforms and ecosystems Strengthening client relationships through integrated digital services Combining payments, trade finance, and data-driven solutions
-
Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial Crime
Lucy Cafferkey
Head of Media Relations, Starling Bank, UK
Exploring how deepfakes, synthetic identity and AI-driven fraud are reshaping financial crime, and how banks can defend against the next frontier of threats.
-
Closing words, end of the conference