Luis Fiestas de Fuentes

Luis Fiestas de Fuentes

Name Luis Fiestas de Fuentes
Designation Head of Digital Banking Germany, BBVA, Germany
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Day 1 (November 26)

16:50

Session: Panel Discussion

The Future of Banking – Balancing Digital Transformation with Customer Trust • Maintaining customer trust while adopting new digital models • Overcoming challenges in shifting to a digital-first strategy • Assessing the accuracy and future potential of AI in identity verification processes. • Integrating customer feedback into digital transformation plans

Day 2 (November 27)

16:10

Session: Panel Discussion

Building Secure and Seamless Digital Onboarding Experiences Overcoming security challenges in identity verification Balancing security with customer convenience The role of AI in improving onboarding processes