Luis Fiestas de Fuentes

The Future of Banking – Balancing Digital Transformation with Customer Trust

• Maintaining customer trust while adopting new digital models

• Overcoming challenges in shifting to a digital-first strategy

• Assessing the accuracy and future potential of AI in identity verification processes.

• Integrating customer feedback into digital transformation plans

Building Secure and Seamless Digital Onboarding Experiences

• Overcoming security challenges in identity verification
• Balancing security with customer convenience
• The role of AI in improving onboarding processes