Name | Luis Fiestas de Fuentes |
Designation | Head of Digital Banking Germany, BBVA, Germany |
Social Media |
16:50 |
Session: Panel DiscussionThe Future of Banking – Balancing Digital Transformation with Customer Trust • Maintaining customer trust while adopting new digital models • Overcoming challenges in shifting to a digital-first strategy • Assessing the accuracy and future potential of AI in identity verification processes. • Integrating customer feedback into digital transformation plans |
16:10 |
Session: Panel DiscussionBuilding Secure and Seamless Digital Onboarding Experiences Overcoming security challenges in identity verification Balancing security with customer convenience The role of AI in improving onboarding processes |